Shipping, Exchanges and Returns
Dispatch
We ship to Portugal (Mainland and Islands), Spain (Mainland and Islands), Netherlands, France (Mainland), Belgium,
Luxembourg, Ireland, Italy (Mainland), United Kingdom (Mainland), Switzerland and Denmark.
If there is no stock of the ordered product, the customer’s order can only be shipped between 1 and 10 working days
after payment confirmation. If this period is too long, please contact our Customer Service (support@chesterboots.pt or WhatsApp: 912 189 829) and we will try to
fulfill your request.
Deliveries and collections in Portugal (Mainland) and Spain (Mainland and Balearic Islands) are operated by Nacex and
implemented on working days until 7 p.m. If the customer is not at the address to receive the order, he/she will be
contacted to reschedule the delivery. If the customer does not receive the order and is interested in its
reshipment, postage will be charged.
In the Netherlands, France (Mainland), Belgium, Luxembourg, Ireland, Italy (Mainland) and Denmark deliveries and
collections are made by DHL. The client can track the location of its shipment. Since it is not possible to schedule
the delivery, it will be made by the carrier without prior contact. Therefore, it is important to ensure that
someone is at the address to receive the order.
Deliveries and collections to the Switzerland are also carried out by DHL and fees or taxes may be charged as it is
an extra-community country.
Depending on the country of destination, product prices include VAT or other applicable taxes, however, they do not
include shipping costs or import fees. We do not ship on holidays.
Delivery time and shipping costs
COUNTRY | SHIPPING COSTS | ESTIMATED DELIVERY TIME AFTER SHIPMENT |
Portugal – Mainland | 7,95€ | Next working day until 7 p.m |
Portugal – Islands | 55,95€ | Between 2 to 5 working days |
Spain – Mainland | 15,95€ | Next working day until 7 p.m |
Spain – Balearic Islands | 30,95€ | Next working day until 7 p.m |
Netherlands | 39,90€ | 3 working days |
France – Mainland | 39,90€ | 3 working days |
Belgium | 39,90€ | 3 to 4 working days |
Luxembourg | 39,90€ | 3 to 4 working days |
Italy | 29,90€ | 4 working days |
Switzerland | 39,90€ | 4 working days |
Poland | 39,90€ | 4 working days |
Denmark | 39,90€ | 5 working days |
We want our customers to be satisfied with their purchase. You have 14 days from the date of receipt of your order to request a free exchange of the same item(s). We only accept size changes for items purchased and in stock. Complete the exchange form Please fill in all fields so that we can process your order as quickly as possible. For more information about our returns and exchanges policy, please see our online terms and conditions page.
CHESTER boots wants its customers to be satisfied with their purchase. You have 14 days, from the date of receipt of the items, to request a free return, complying with the return conditions.
Complete the collection form
Please fill in all fields so that we can process your order as quickly as possible. For more information about our returns policy, please see our online terms and conditions page.
In case of return, the refund will be processed in the following days using the same payment method used in the purchase. Please note that the time of a refund made depends on the payment method.
In cases where product return occurs, no costs are charged to the customer.