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Shipping, Exchanges and Returns

Dispatch

We ship to Portugal (Mainland and Islands), Spain (Mainland and Islands), Netherlands, France (Mainland), Belgium, Luxembourg, Ireland, Italy (Mainland), United Kingdom (Mainland), Switzerland and Denmark.

If there is no stock of the ordered product, the customer’s order can only be shipped between 1 and 10 working days after payment confirmation. If this period is too long, please contact our Customer Service (support@chesterboots.pt or WhatsApp: 912 189 829) and we will try to fulfill your request.

Deliveries and collections in Portugal (Mainland) and Spain (Mainland and Balearic Islands) are operated by Nacex and implemented on working days until 7 p.m. If the customer is not at the address to receive the order, he/she will be contacted to reschedule the delivery. If the customer does not receive the order and is interested in its reshipment, postage will be charged.

In the Netherlands, France (Mainland), Belgium, Luxembourg, Ireland, Italy (Mainland) and Denmark deliveries and collections are made by DHL. The client can track the location of its shipment. Since it is not possible to schedule the delivery, it will be made by the carrier without prior contact. Therefore, it is important to ensure that someone is at the address to receive the order.

Deliveries and collections to the UK (Mainland) are also carried out by DHL. Due to Brexit, fees or taxes may be charged. The same applies to Switzerland as it is an extra-community country.

Depending on the country of destination, product prices include VAT or other applicable taxes, however, they do not include shipping costs or import fees. We do not ship on holidays.

Delivery time and shipping costs

COUNTRY SHIPPING COSTS ESTIMATED DELIVERY TIME AFTER SHIPMENT
Portugal – Mainland 7,95€ Next working day until 7 p.m
Portugal – Islands 55,95€ Between 2 to 5 working days
Spain – Mainland 15,95€ Next working day until 7 p.m
Spain – Balearic Islands 30,95€ Next working day until 7 p.m
Netherlands 29,90€ 3 working days
France – Mainland 29,90€ 3 working days
Belgium 29,90€ 3 to 4 working days
Luxembourg 29,90€ 3 to 4 working days
Ireland 29,90€ 4 to 5 working days
Italy 29,90€ 4 working days
United Kingdom – Mainland 39,90€ 3 to 4 working days
Switzerland 39,90€ 4 working days
Poland 29,90€ 4 working days
Denmark 29,90€ 5 working days

We want our customers to be satisfied with their purchase. You have 14 days from the date of receipt of your order to request a free exchange of the same item(s). We only accept size changes for items purchased and in stock. Complete the exchange form Please fill in all fields so that we can process your order as quickly as possible. For more information about our returns and exchanges policy, please see our online terms and conditions page.

CHESTER boots wants its customers to be satisfied with their purchase. You have 14 days, from the date of receipt of the items, to request a free return, complying with the return conditions.

Complete the collection form

Please fill in all fields so that we can process your order as quickly as possible. For more information about our returns policy, please see our online terms and conditions page.

In case of return, the refund will be processed in the following days using the same payment method used in the purchase. Please note that the time of a refund made depends on the payment method.

In cases where product return occurs, no costs are charged to the customer.

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